Ongoing care
Looking for a steady technical partner for your store?
Tell us about your store and the support you need. Together we'll put together a setup that fits.
Care · Ongoing support
Technical care for your existing Shopware store
Your store is live, but the work doesn't stop. Care is ongoing technical support for existing Shopware 6 stores: bug fixes, updates, small improvements, technical questions and follow-up on issues. You work directly with the developer who knows your store.
This month
12 / 20 hours
Bug fix: shipping costs in checkout
Shopware security update
Question: accounting integration
Extra filter on category pages
Example of a Care month with a 20-hour bundle.
What Care covers
Everything an existing store needs technically to keep running well, handled by someone who knows your store.
Bug fixes
Tracking down and fixing bugs, from a stuttering checkout to a plugin behaving oddly.
Updates
Shopware, plugin and security updates, tested before they go live. Time and materials, or through Evergreen.
Small improvements
An extra field, a tweaked flow or a better filter: the small things that make a difference.
Technical questions
One point of contact for your questions about Shopware, plugins, hosting or integrations.
Issue follow-up
We follow up on issues until they're actually solved, even when the cause lies with a third party.
Two ways to work together
The occasional question, or structural support? Pick the model that fits your store. You can always switch later.
On demand
Freelance, by the hour
You get in touch when something comes up, and we schedule it as soon as there's room. No fixed commitment or monthly obligation.
- No minimum commitment or contract term
- You only pay for the hours we actually work
- Scheduled based on availability, without a guaranteed response time
- Ideal for the occasional question or one-off fix
Monthly bundle
RecommendedFixed hours per month
A pre-agreed bundle of hours each month, at a discount on our hourly rate. Your store gets a fixed place in our schedule and you know exactly where you stand.
- A fixed number of hours per month, agreed upfront
- A discount on our hourly rate
- Priority over on-demand work
- Response times and availability set out in the contract
- One dedicated point of contact who knows your store inside out
Updates: time and materials or a fixed price
Updates are part of Care. You choose how we handle them: flexibly on a time-and-materials basis, or for a fixed monthly price with Evergreen.
Default
Time and materials
We carry out updates when they're needed and bill them from your Care hours or on demand. Flexible, with no fixed amount, and you have a say in when an update happens.
Optional
Evergreen
All updates for a fixed monthly price, on a set schedule: security updates within the week, minor and patch updates every quarter, major updates planned together. No more separate update budgets.
More about Evergreen →Clear agreements, on paper upfront
Ongoing support only works when both sides know where they stand. That's why we put the key ground rules in the contract before we start.
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Unused hours
What happens to hours you don't use in a given month is spelled out in your agreement. No discussions afterwards.
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Response times
How quickly we respond to a request, and how that differs between a blocking issue and a small question, is agreed upfront.
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Availability
On which days and hours we're reachable, and what happens with urgent issues outside them, is set out in the contract.
How we get started
01
Introduction
We talk about your store, your needs and roughly how much support you expect.
02
Technical intake
We get to know your codebase and hosting. Not sure what state your store is in? Then we start with an audit.
03
Agreements on paper
Together we pick the right model and set out hours, response times and availability.
04
Ongoing care
You tell us what needs doing, we follow it up. Month after month.